Dealing with Difficult People by The Harvard Business School Press

This practical guide equips managers with strategies to handle challenging personalities and foster productive workplace relationships.

It shows how to manage anger and negativity, use feedback effectively, and hold individuals accountable when necessary. Readers will gain tools to reduce conflict, encourage positive behaviour, and inspire underperforming team members.

Details:

• ISBN: 9781591396345
• Pages: 140
• Publisher: Harvard Business School Press (2004)
• Format: Paperback