Delivering Knock Your Socks Off Service by Performance Research Associates

Delivering Knock Your Socks Off Service is a timeless customer service classic that teaches businesses how to consistently exceed customer expectations.

Developed by Performance Research Associates, this book provides practical insights, proven techniques, and real-world examples to help service professionals at every level turn ordinary interactions into memorable experiences.

The book covers the essentials of building strong customer relationships, handling complaints effectively, communicating with clarity, and going the extra mile to create loyalty. With its straightforward advice and engaging style, it equips employees and managers alike to deliver service that stands out in competitive markets.

Ideal for anyone in customer-facing roles or responsible for service standards, Delivering Knock Your Socks Off Service remains an indispensable resource for creating satisfied, repeat customers who spread the word about exceptional service.

Details:

• ISBN: 9780814407653
• Pages: 210
• Publisher: Amacom (1992)
• Format: Softcover