Knock Your Socks Off Answers by Kristin Anderson and Ron Zemke

Solving customer nightmares and soothing nightmare customers.

Knock Your Socks Off Answers is the practical follow-up to the bestselling Delivering Knock Your Socks Off Service. Written by customer service experts, this guide shows how to stay calm, confident, and effective when facing difficult or irate customers.

Packed with real-world strategies, it teaches you how to handle tough questions with professionalism, negotiate win-win outcomes, and give customers a sense of control—even when they’re in the wrong. A must-have resource for anyone in customer-facing roles, it turns challenging interactions into opportunities to build trust and loyalty.

Details:

• ISBN: 9780814478844
• Pages: 141
• Publisher: Amacom (1995)
• Format: Softcover