Sustaining Knock Your Socks Off Service by Thomas K. Connellan and Ron Zemke

Sustaining Knock Your Socks Off Service by Thomas K. Connellan and Ron Zemke is a practical guide to maintaining exceptional customer service over the long term.

Packed with real-world examples and actionable strategies, it shows businesses how to keep service quality consistent, motivate staff, and build lasting customer loyalty.

An essential resource for managers and teams committed to delivering standout service every day.

Details:

• ISBN: 9780814478240
• Pages: 176
• Publisher: Amacom (1993)
• Format: Softcover